If you have pre-ordered:

—You will receive an email with the live stream LINK and TICKET NUMBER 24-36 hours before the show begins. Search for: no_reply@ppvmailer.com / info@fitximagery.com

If you order on the day of the show:

—-After payment will direct you to the site to watch AND the link will be emailed to you within a few minutes of your purchase, LINK and TICKET NUMBER will be in there!

Please Note: Be sure to check your spam, junk, and promotional folders if you do not see the email in your inbox.

No, buying a "Live Stream" means you can only watch the show while it's happening LIVE / REAL TIME. If you want to watch it again later, you can buy a special pass to see the replay. 24 hours After the show is over, look for the option called “Replay Universe” to buy it.

Check spam, junk, or promotional folders if you didn't receive our email. Email will have your link and password 24-36 hours before the show.

Search for: no_reply@ppvmailer.com / info@fitximagery.com

Make sure to check the email linked to your payment account for the streaming LINK and TICKET NUMBER.

Sure, here's a clearer version:

PLEASE NOTE: We are not responsible for the payment information you enter. The email address, phone number, or other details you provide will be used exactly as entered to process your payment.

Steps to Check Your Livestream Link Issues:

Refresh your browser before each Pre/Finals to get the best viewing quality on your network.

1) Check Your WiFi

• Ensure your WiFi is connected and working properly.

• If necessary, reset your WiFi router.

2) Refresh Your Browser

• Refresh the page in your browser to see if the link works.

3) Log In Again

• Log out of your account and then log back in.

4) Restart Your Device

• Restart the device you're using and then try logging in again.

99.9% These steps should help resolve the problem.

Blurry or Choppy Images? Check your internet signal!

🚗 Driving? 📡 In a basement? 🌊 Underwater? 🏜️ In the desert?

These adventures might be amazing, but they can mess up your viewing experience if you don’t have fast internet! Remember, phone call service and streaming are not the same—so keep that in mind for a smooth show!

For optimal quality:

- 60 Mbps: 1080p HD

- 10 Mbps: 720p

- 5 Mbps: 480p

One Device Per Link:

Each link is valid for use on one device only. If you want to watch on multiple devices, you need to purchase an additional link for each device.

No Sharing Allowed:

Please note that our system can detect if you try to share your ticket / password. If you do, you will be banned from the system and will need to purchase another ticket.

Any device: cell phone, tablet, computer, or TV. No app to download; you will be viewing from a site.

-For Android

-For Apple

-For any other ask google (you got this!)

REMINDER: One Device Per Link

Each link is valid for use on one device only. If you want to watch on multiple devices, you need to purchase an additional link for each device.

Pre-purchase the Universe LiveStream link for $34.95 and SAVE! Get all 3 days for one great price instead of paying $16.95 per day after June 27, 2024 .

Please don’t assume we know who you are. To help us assist you quickly, kindly forward your receipt or include the following information:

1) Full Name (used to purchase)

2) Email (used to purchase)

3) Ticket Number / Password

4) When did you purchase the ticket

5) Phone Number (used to purchase)

And most importantly, remember to be kind—it goes a long way!